Return Policy of Pronamavel Children’s Toy Store

Welcome to Pronamavel Children’s Toy Store!
We are dedicated to providing top-quality toys and exceptional service to our customers. If you are not completely satisfied with your purchase, our return policy is designed to make the process as smooth and convenient as possible. Please review the guidelines below for returning items, receiving refunds, or requesting exchanges.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Timeframe: Items must be returned within 30 days of the delivery date.
  • Condition: Products must be in new, unused, and resellable condition. This means they should not have been opened or used and must be returned in their original packaging.
  • Original Packaging: All original accessories, manuals, and packaging must be included.
  • Non-Returnable Items: Certain items are non-returnable, such as personalized toys, custom-made products, and digital downloads. Please check the product description for specific details before making a purchase.

If your item does not meet the above criteria, please contact our customer service team for further assistance.

2. How to Return an Item

We aim to make the return process as simple as possible. Follow these steps to initiate a return:

  1. Contact Us:
    Reach out to our customer service team via email at info@pronamavel.com or call us at (989) 894-2324 to start the return process. Please provide your order number and a brief explanation for the return.

  2. Return Authorization (RA):
    Once your request is approved, we will provide you with a Return Authorization (RA) number and detailed return instructions. Please note that returns sent without an RA number may not be processed.

  3. Return Shipping:

    • If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
    • For other reasons (e.g., change of mind), customers are responsible for the return shipping fees.

  4. Secure Packaging:
    Pack the item securely to avoid damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe delivery of your return.

3. Refunds

Once we receive and inspect the returned item, we will process your refund promptly.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account.
  • Partial Refunds: If the item is returned in a condition that does not meet our eligibility criteria (e.g., missing parts, damaged packaging), we may issue a partial refund or return the item to you at your expense.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., receiving the wrong item or a damaged product).

4. Damaged or Defective Items

We sincerely apologize if you receive a damaged or defective item. Please follow these steps to resolve the issue quickly:

  1. Report the Issue:
    Contact us immediately at info@pronamavel.com or (989) 894-2324 within 5 days of receiving your order. Provide your order number and a description of the damage or defect.

  2. Provide Evidence:
    To expedite the process, we may request photos of the damaged or defective product.

  3. Replacement or Refund:

    • We will arrange for a replacement or a full refund, depending on your preference.
    • If the item is defective or damaged in transit, we will cover all return shipping costs.

5. Exchanges

If you would like to exchange an item for a different product:

  • Follow the return process outlined above to return the original item.
  • Place a new order for the desired product.
  • Exchanges are subject to product availability, and separate transactions will be handled for the return and the new purchase.

6. International Returns

International customers can return items under the same conditions as domestic returns. However, please note the following:

  • Customers are responsible for return shipping costs.
  • We strongly recommend using a trackable shipping service to ensure the safe return of your package.

If you have additional questions about international returns, please contact our customer service team for assistance.

7. Contact Us

If you have any questions or need help with a return, please don’t hesitate to reach out to us:

  • Email: info@pronamavel.com
  • Phone: (989) 894-2324
  • Address: 411 Harvard St, Bay City, Michigan, United States

At Pronamavel Children’s Toy Store, your satisfaction is our top priority. We are here to make your shopping experience as enjoyable and hassle-free as possible. Thank you for choosing us!