Payment Policy

At Pronamavel Children’s Toy Store, we strive to offer a safe, convenient, and transparent payment process for all our customers. Below is a detailed overview of our payment policy, covering accepted payment methods, security measures, refunds, and other important details.

1. Accepted Payment Methods

To ensure flexibility and convenience, we accept the following payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Payment Platforms: PayPal, Apple Pay, and Google Pay for seamless online transactions.
  • Gift Cards: Pronamavel gift cards can be redeemed for partial or full payments.
  • Buy Now, Pay Later Services: We partner with trusted providers like Klarna and Afterpay to allow you to split your purchase into manageable interest-free installments. Approval is subject to the terms and conditions of the respective provider.

2. Payment Authorization

  • When you place an order, your payment method will be authorized at checkout to confirm the availability of funds.
  • Your payment will only be processed and charged once your order has been confirmed and is ready for shipment.

If your payment is declined or there are any issues, you will be notified immediately, and we encourage you to double-check your details or contact your bank for assistance.

3. Secure Payment Processing

The security of your payment information is our top priority. We use industry-standard measures, including:

  • SSL Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology to ensure your payment information is transmitted securely.
  • Trusted Payment Gateways: We process payments through reputable third-party services like PayPal and Stripe, ensuring that sensitive payment details are not stored on our servers.

4. Refunds

Refunds are processed to the original payment method used during purchase.

  • Refund Timeframe: Refunds typically take 5-7 business days to appear in your account. However, the exact time may vary depending on your payment provider.
  • Partial Refunds: If the returned product does not meet our return policy criteria, a partial refund may be issued, or the item may be returned to you at your expense.

5. Taxes and Additional Fees

Sales taxes are applied based on the shipping address provided during checkout. The applicable tax amount will be clearly displayed before you finalize your purchase.

If your payment method is issued in a currency other than USD, your bank or card provider may apply additional conversion fees or exchange rates. Pronamavel is not responsible for these charges.

6. Failed or Declined Payments

If your payment is declined, please ensure:

  • All payment details, such as card number, expiration date, and CVV, are entered correctly.
  • Your card or account has sufficient funds.
  • Your payment method is authorized for online or international transactions.

For further assistance, please contact us at info@pronamavel.com.

7. Fraud Prevention

To protect against fraud, we monitor all transactions closely. In some cases, we may require additional verification for large orders or suspicious activity. If your order is flagged, you will be contacted, and processing may be delayed until the necessary information is provided.

At Pronamavel, we are committed to ensuring your shopping experience is secure, convenient, and worry-free. If you have any questions or concerns about our shipping or payment policies, feel free to contact us at info@pronamavel.com or (989) 894-2324. Thank you for choosing Pronamavel Children’s Toy Store!